Dynamics GP Workflow interface has been simplified ever since GP 2013 was launched. The functionality continued to improve on each version release. The ability to setup and configure workflows within native GP interface has reduced several steps in the process.
I got a call this morning from my client who’s a happy customer using Dynamics GP workflows extensively in his organization for more than an year ever since I implemented GP for him. The problem is none of the workflow notifications are popping up in users inbox. Strange.
After taking control of his screen through a remote connection, I quickly went with the series of troubleshooting steps.
1. What is the mail server used by client? Office 365.
2. Did the workflow email sender account password change recently? Yes. they did change the password recently. So, I went to Workflow setup window through Microsoft Dynamics GP | Administration | Workflow Setup and have him update the password twice.